Privacy Level Up Casino
Table of contents
Personal data at Level Up Casino is collected for account opening, payments and identity verification, and it is protected by SSL encryption between the device and the casino servers. The operator DAMA N.V. runs the platform, and the data requested depends on the stage of the account: an email address and password at registration, identity details during verification and payment details at the cashier.
Details Requested During Sign-Up
Registration at Level Up Casino asks for a limited set of details, which grows when verification documents are requested later, usually before the first withdrawal is processed.
Email Address and Password
An email address and a password open the account. The email address also receives the confirmation link, and it serves as the channel for formal requests such as document submission, dispute filing and account closure.
Identity Data and Address
A full name, date of birth and address are entered during sign-up and have to match the identity documents. A government-issued ID and proof of address are submitted for verification, a step that can wait until the first withdrawal.
Purposes of Data Processing
Data held by the operator serves a small number of defined purposes connected to running a gambling account.
Account and Cashier Operation
Contact details at Levelup Casino allow login, notifications and password recovery. Payment data allows deposits and withdrawals through Visa, Mastercard, PayID, Osko, Neosurf, bank transfer and cryptocurrencies.
Verification and Anti-Money Laundering
Anti-money laundering procedures form a condition of the Curaçao eGaming licence, so identity verification takes place before withdrawals are processed. Documents are compared with the registration details, and the account holder name has to match the payment method used.
Support Correspondence
Live chat and email conversations with support staff are linked to the account so that account, payment and technical questions can be answered with context. All support communication is in English.
Protection of Data in Transit
The platform applies encryption to the data that travels between a player and the casino, from the first login page to the final payment confirmation.
Certificate Coverage
SSL encryption covers login credentials, personal information and payment data in transit between the player's device and the servers of Levelup Casino. The protection applies in the browser version, in the iOS app and in the Android APK.
Payment Details
Payment details are entered in the cashier, and cryptocurrency transfers are confirmed on the blockchain. Card data and bank details belong to the payment channel chosen for the transaction, and the casino interface shows only the confirmation of the result.
Account Holder Choices
The account settings give the account holder several controls over how the account is used.
Deposit Caps and Cooling-Off Pauses
The account settings panel offers deposit limits, session timers, cooling-off periods and self-exclusion. Setting a limit changes how the account can be used and does not remove the stored registration details.
Account Closure Requests
Closure of an account is handled through email, the channel for formal requests. Identity verification procedures still apply to any balance withdrawn at closure.
Questions About Personal Data
Questions about the personal data on an account go to live chat or email. Answers depend on the nature of the request, and documents are handled through the email channel.
| Data type | Stage | Purpose |
|---|---|---|
| Email and password | Registration | Account access |
| Name, birth date, address | Registration | Identity matching |
| ID and proof of address | Verification | Anti-money laundering checks |
| Payment details | Cashier | Deposits and withdrawals |
Summary of Personal Data Use Per Purpose
The Level Up Online Casino account uses a short list of personal data items, each tied to a purpose: access, identity matching, payments and support. SSL encryption protects the data in transit on every access route.
Adults aged 18 or older can open an account at Level Up Casino, and verification before withdrawals keeps the identity data in line with the licence conditions. Each data item has a stated reason, and the settings panel keeps the control tools within reach of the account holder.